Frequently Asked Questions

Here you will find answers to the most common questions about our products and services. If you need more information, feel free to contact us.

1. Orders & Payments

How can I place an order?
Ordering is simple: choose your bouquet, add delivery details, and complete your secure payment.

How far in advance should I place my order?
To ensure availability and perfect delivery, we recommend placing your order at least 3 days in advance. For special occasions such as Valentine's Day, Mother's Day, and Christmas, placing your order at least 7 days ahead is preferred due to high demand.

What payment methods are available?
We accept credit/debit cards (Visa, Mastercard, Amex), Paypal, and bank transfers.

Is it safe to pay on your website?
Yes, we use 100% secure payment systems with encryption to protect your data.

Can I modify or cancel my order?
You can modify or cancel your order at least 24 hours in advance by contacting us via WhatsApp or email.

2. Deliveries

How much does delivery cost?
Delivery fees depend on the location and will be shown before checkout.

Can I schedule a delivery for a specific date?
Yes, you can choose a specific date and time during checkout.

What happens if the recipient is not home?
We will contact the recipient. If they are unavailable, we will reschedule the delivery with an additional re-delivery fee.

3. Products

Where do your roses come from?
Our roses come from the finest growers in Ecuador and Colombia, known for their superior quality.

How long do the fresh roses last?
With proper care, our fresh roses can last between 7 to 10 days.

How do I care for my roses to make them last longer?
Trim the stems at an angle every two days, use fresh clean water, and avoid direct sunlight and extreme heat.

Do you offer custom arrangements?
Yes, we can customize arrangements for your preferences and special occasions. Contact us for details.

4. Returns & Refunds

What if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us immediately with photos, and we will replace it or issue a refund.

Can I return my order if I change my mind?
Unfortunately, we do not accept returns of fresh flowers, but we’ll do our best to resolve any issues.

5. Contact Us

How can I reach you?
You can contact us via:

📞 WhatsApp: +34 602 026 670
📧 Email: bcnroses@gmail.com

Do you have another question? We're here to help!